Explore a Career with Staybridge Suites

Explore a Career with Staybridge Suites
Return to listing

Front Office Manager

Staybridge Suites West Des Moines is seeking a strong, hands-on Front Office Manager to lead the front desk team, oversee daily front office operations, and help drive a high level of accountability, professionalism, and guest service throughout the hotel.

This is not just a desk coverage role. We are looking for someone who can confidently lead employees, solve problems in real time, take ownership of guest concerns, and keep the front office running smoothly day in and day out. The right candidate is dependable, professional, organized, proactive, and comfortable holding team members accountable to standards.

What You’ll Do

  • Oversee the day-to-day operation of the front desk and guest service functions

  • Lead, coach, and hold front desk employees accountable for performance, service, accuracy, and professionalism

  • Handle guest complaints, service recovery, and operational issues before escalation to the General Manager

  • Train new front desk team members and help ensure all staff are following procedures correctly and consistently

  • Create and manage front desk schedules based on business needs and staffing coverage

  • Work front desk shifts as needed and provide direct operational support during busy periods or coverage gaps

  • Maintain strong visibility on property and serve as a leadership presence for the front office team

  • Help ensure policies, cash handling, guest service standards, and brand expectations are being followed

  • Partner with hotel leadership to improve team performance, guest satisfaction, and overall front office execution

Schedule & Availability Requirements

This role requires open and dependable availability. The Front Office Manager must be able to work a schedule based on operational needs, including:

  • Midday and evening leadership shifts such as 12:00 PM to 8:00 PM and 1:00 PM to 9:00 PM

  • Weekends

  • Most holidays

  • Front desk coverage shifts when needed

We are specifically looking for someone who understands that hospitality leadership requires being present when the hotel needs support most.

What We’re Looking For

  • Previous hotel front desk leadership or supervisory experience required

  • Strong hospitality background with the ability to lead by example

  • Excellent judgment, communication, and conflict-resolution skills

  • Proven ability to manage employees, address performance issues, and maintain standards

  • Strong organizational skills and follow-through

  • Ability to think independently, solve problems quickly, and stay calm under pressure

  • Reliable, professional, and comfortable taking ownership of the front office

  • Experience with hotel systems and front desk operations preferred

Why Join Us

  • Opportunity to step into a key leadership role with real impact

  • Supportive team environment

  • Employee hotel discounts

  • Competitive pay and advancement opportunity for the right candidate

If you are a strong hospitality leader who takes pride in accountability, guest service, and team performance, we encourage you to apply.

Apply to this Job

Please complete as many fields as possible. Fields labeled with an * are required.



Resume*

Do you have at least one year of hotel front desk leadership, supervisory, or management experience?

Are you fully available to work a schedule based on hotel needs, including midday and evening shifts, weekends, most holidays, and front desk coverage shifts when needed?

In the past 12 months, have you had any attendance, punctuality, or performance issues in a job that resulted in coaching, a write-up, or formal discipline?

Have you been directly responsible for creating schedules, handling guest complaints, and supervising front desk employees in a hotel setting?

Tell us about a time you had to address poor performance, lack of urgency, or a bad attitude from an employee. What was happening, what did you do, and what was the result?

Describe a time when a guest complaint was likely to escalate. How did you handle it, and what was the outcome?

Tell us about a time you walked into a shift and realized things were not being handled properly. What did you notice first, what did you prioritize, and what actions did you take?

Describe a time you had to manage a schedule with limited staff, call-ins, or difficult availability restrictions. How did you make it work?

When an employee tells you “I don’t know” instead of trying to solve a problem, how do you typically respond as a leader?

Tell us about a time you trained a new employee who was struggling. What approach did you take, and how did you know whether it was working?

What does strong front desk leadership look like during a busy shift?

Why does this schedule work for you long term?

Apply Now