Explore a Career with Staybridge Suites

Explore a Career with Staybridge Suites
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Hotel Front Office Manager

Hotel Front Office Manager
Staybridge Suites West Des Moines
Salary: $48,000 to $54,000 per year, based on experience
Full-Time Hotel Leadership Position

Staybridge Suites West Des Moines is hiring a full-time Hotel Front Office Manager to lead our front desk team and help run daily guest service operations.

This is a hands-on hotel leadership role for someone with hotel front desk experience who is ready for the next step. The Front Office Manager helps train the front desk team, supports guest service, keeps shifts organized, handles guest concerns, and works with hotel leadership to improve service, accountability, billing accuracy, and overall front office performance.

This is a good fit for someone who enjoys hospitality, likes leading by example, and can stay calm and professional in a busy hotel environment.

Schedule

This is a full-time leadership position. The expected schedule will usually include a mix of midday and evening leadership shifts, such as 12:00 PM to 8:00 PM or 1:00 PM to 9:00 PM, along with some weekend coverage.

Hospitality leadership does require flexibility. The schedule may change based on occupancy, staffing, events, holidays, and hotel needs. This position may occasionally need to cover front desk shifts when needed, but the goal is for this person to lead and support the department, not just fill schedule gaps.

What You’ll Do

  • Lead, train, and support the front desk team
  • Help front desk employees follow procedures consistently
  • Assist with guest concerns and resolve issues professionally
  • Support check-ins, checkouts, reservations, billing, payments, and guest requests
  • Help monitor brand standards, guest service scores, cash handling, and front desk accountability
  • Communicate with housekeeping, maintenance, sales, and management to keep operations running smoothly
  • Help organize the desk, improve shift communication, and follow up on issues
  • Work front desk coverage shifts when needed
  • Set the example for professionalism, reliability, service, and follow-through

What We’re Looking For

  • Previous hotel front desk experience required
  • Previous lead, supervisor, or management experience preferred
  • Strong guest service and communication skills
  • Comfortable coaching employees and holding standards
  • Organized, dependable, and able to manage multiple priorities
  • Able to stay calm when handling guest issues
  • Comfortable with hotel systems, reservations, billing, and daily front desk procedures
  • IHG, Opera, HotelKey, or similar hotel system experience is a plus
  • Flexible availability, including some weekends and holidays

Why Join Us

  • Salary range of $48,000 to $54,000 per year
  • Full-time hotel leadership role
  • Opportunity to grow in hotel management
  • IHG employee hotel discounts
  • Supportive team environment
  • Hands-on experience leading a hotel front office department
  • Recently renovated extended-stay hotel with a strong brand reputation

The right person for this role is dependable, professional, guest-focused, and ready to take ownership of the front office. You do not need to know everything on day one, but you do need to have hotel front desk experience, strong follow-through, and the ability to lead by example.

If you are a strong hotel front desk professional ready to move into a leadership role, we would love to hear from you.

Apply to this Job

Please complete as many fields as possible. Fields labeled with an * are required.



Resume*

Do you have at least one year of hotel front desk leadership, supervisory, or management experience?

Are you fully available to work a schedule based on hotel needs, including midday and evening shifts, weekends, most holidays, and front desk coverage shifts when needed?

In the past 12 months, have you had any attendance, punctuality, or performance issues in a job that resulted in coaching, a write-up, or formal discipline?

Have you been directly responsible for creating schedules, handling guest complaints, and supervising front desk employees in a hotel setting?

Tell us about a time you had to address poor performance, lack of urgency, or a bad attitude from an employee. What was happening, what did you do, and what was the result?

Describe a time when a guest complaint was likely to escalate. How did you handle it, and what was the outcome?

Tell us about a time you walked into a shift and realized things were not being handled properly. What did you notice first, what did you prioritize, and what actions did you take?

Describe a time you had to manage a schedule with limited staff, call-ins, or difficult availability restrictions. How did you make it work?

When an employee tells you “I don’t know” instead of trying to solve a problem, how do you typically respond as a leader?

Tell us about a time you trained a new employee who was struggling. What approach did you take, and how did you know whether it was working?

What does strong front desk leadership look like during a busy shift?

Why does this schedule work for you long term?

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